Advent Resources Support Center

What does a Support Agreement mean for your dealership?

 

.24/7 phone support via our toll free number across Canada

.Remote Zoom/Phone training of new staff (Using our remote connection capability when possible)

.Onsite Support and replacement of all system components within the 1st year of service (Excluding Supplies)

.Annual System Health assessments upon request (Conditional Onsite Assessments, or Via Zoom/Phone where applicable) 

.Replacement Parts and/or any system components including freight to dealer through the end of the 3rd year of service (Excluding Supplies)

.Replacement Parts and/or components for crucial system components including freight to dealer for ongoing clients with an agreement in good standing. (Excludes Supplies, Keyboard, Mouse, Monitor and Biometric Readers)

.Special Pricing on supplies such as Keytags and Straps

.Discounted Onsite Support past the first year of service

 

-Please Note;

Dealer is Responsible for return ground freight of defective parts as required

To maintain lower support fees in Canada, Technicians are assigned on a contract basis, therefore onsite support is billed at an hourly rate - we will cover the cost of an onsite assessment of the system under support if necessary to diagnose a System issue.

Onsite support technicians are available across Canada - we can also work with your Dealership's onsite IT to address and correct Key System issues.

 

Non Supported Clients (After initial warranty period)

.Require signed approval from dealer before parts or onsite support can be scheduled

.Telephone support billed a an hourly rate, minimum ½ hour fee

.Parts, Supplies and/or system components billed out at MSRP

.All freight costs are billed to dealer