Issue: Drawer recognized but will not open in application


  1. Check red power light at back of each drawer is on. And that the 4 pin din power cable is properly oriented (pins must align properly with the female end on the back of drawer)
  2. No power - Check that the ac cord attached to the adapter is firmly seated at the transformer and the plug end of the cord is firmly seated at the power source.
  3. Inspect adapter end or pass thru power cable end on drawer for damage Note: Drawers require 6'' clearance behind for cabling and also should have rubber feet under drawers to stop drawers from sliding- if feet are missing- there should be a stopper to prevent drawer from hitting wall and damaging cabling or wall itself)